Cancellations and refunds
How to cancel an order, when you can send something back, and how we refund you.
Cancelling an order
- You can cancel any order before it’s dispatched. Message us on WhatsApp +91 99062 22262 with your order number and we’ll refund you in full.
- Once an order has been dispatched, it can’t be cancelled, but the returns rules below still apply.
- Custom bats can’t be cancelled once we’ve started making them.
Returns
If your order arrives damaged, faulty or not what you ordered, tell us within 7 days of delivery. Send us your order number and photos or a short video of the problem on WhatsApp. Please record a video while you open the parcel; it helps us sort things out quickly with the courier.
Once we’ve checked it, we’ll replace the item or refund you. If we ask you to send it back, we’ll pay the return shipping.
What we can’t take back
- Custom bats, unless they arrive damaged or don’t match the agreed spec.
- Bats that have been oiled, knocked in or used.
- Gear that has been worn or used.
Refunds
Refunds go back to the way you paid. Once a refund is approved, we start it within a week; your bank may take a few more days to show it.
Last updated: 6 October 2026